I have posted an item for a customer, I accidentally put one letter in the post code wrong. I have proof of postage but didn’t get it signed for. I have no idea of the where abouts of this parcel it is no longer in my hands. The customer has raised a dispute with PayPal asking for a full refund but I am out of pocket and cannnot afford to send her money back as I no longer have the items in my possession. Where do I stand ? I have contracted Royal Mail to ask them about the where abouts of the parcel but no reply as yet
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