I had the same issue, only today I resolved it in my favour. By explaining that I did not understand what had been asked of me! The wonderful lady in PayPal, Erin, explained that I did not respond with the correct information. 1. If you esculate an issue, Call PAYPAL Customer service on 0203 901 7000 and keep saying AGENT to the computer. 2. When speaking to a real person ask them to guide you through the procedure. 3. Resolutions should begin to fall in the buyers favour and PayPal will hopefully cut off these scammers. Good Luck
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