I have now received a call and a letter from the United States Postal Service validating that the product that Yokawa said delivered to my home and for which PayPal CLOSED my case with no action outlining the fact that the Tracking # was NOT valid. If PayPal would have looked at the details of the tracking information, you will see there is NO NAME or ADDRESS on the tracking information. The USPS validated that this tracking number is fraudulent and the item was NEVER delivered to my home as stated by this company with the information that was supplied directly by Yokawa. Now, the Yokawa company's email box is closed and they are sending back all emails to them. Every time I try to communicate with PayPal on this topic, they immediately close my case. This is fraud and needs to be stopped! Dear Ms. Mason, December 17, 2020 This is in response to your inquiry regarding the delivery of a package. Please accept our sincere apology for any inconvenience this matter may have caused you. The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service. This package does not have your name on it nor is it for your address. It has been delivered correctly to the name and address on the package with this tracking number. Please contact your shipper for a refund or replacement item. An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area. Thank you for the opportunity to address this matter with you. If you have any questions, please contact me. Sincerely, Rhonda Rothermich Supv Customer Service[Removed. Phone #s not permitted]Your privacy is important to us. If you would like additional information on our privacy policy, please visit us online at: www.usps.com®.
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