Well, I totally agree with your opinion and also with the previous comments. PP has one of the crappiest services I have ever experienced. It took me over 1 hour of time and money to call from America to Europe so they can tell me that they can't help me and don't know how to solve the problem. They could not tell me why the money transfer could not be done. They really recommended in the end to talk to the person who is in charge to send the money... I had to call Europe as it was not possible to call PP in the US directly, only because I have sent PP's US customer service options in circles and I have ended up with the same useless service over and over again. Not even messages were handled in a customer oriented way. I wonder more and more why the masses - and I don't exclude myself - keep falling for such service-unfriendly companies, because apart from cost, time and frustration I see no benefit. There are enough alternatives to PP and since this 2-step authetification already annoys me so much, I will look around for a new provider, because I don't want to be offered that as a customer anymore.
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