There's no way you were on the phone with an agent who verified that the $10 was in your account right after you clicked the link in the email to claim your reward, cause the email specifically states you will receive it in 72 hours, sometimes a little earlier and the website says the same thing afted clicking the link. Mine took exactly 72 hours, anyways, I'm thinking you skipped over that part and now you're confused why you haven't received it yet and made up the phone call with the agent part to add credibility to your claim lol. You didn't include how long it'd been since you accepted the reward, but I'm guessing you posted this before you were actually supposed to receive it cause you assumed it'd be an instant credit to your account. Did you ever receive it??
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