I cannot figure out how it is that I issued a refund and it registers as a refund completed, but my account balance did not go down. I continue to have an unreconciled refund in my books that Paypal did not seem to debit. In other words, Paypal shows me having more money than my own register does in the amount of that refund. The customer received the refunded amount. How can I get assistance to reconcile this item? In other words, I think I owe Paypal money.
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