I got Paypal to refund me - hard work - this is how: Like others I received something cheap and tacky completely unlike what was ordered (took months to come) I immediately suspected a scam and went to look up company details -they were no longer selling the item I raised a dispute with PP and posted out this was obviously a scam, not just an error, and that if they didnt act fast the company would obviously withdraw funds and disappear leaving PP out of pocket if they tried to chjargheback But PP still instead we give the seller time to respond. Every time the "expected resolution date" got near, it would be extended by PayPal. Eventually I managed to get PP to agree a refund but (like others) they said I must return the item. I pointed out that the company wasnt trading and the address looked incomplete but they insisted. Cost me £18.50 as it had to be tracked I posted the item and got PP to refund me £15 of that cost Weeks went by and I followed the tracking. Three times it was "out for delivery" and then i could see its as obviously beings ent back through the system to come back to me! This time I phoned PP and said "how can I give you proof of delivery when the address the seller gave results in a "not known at this address" result and the parcel gets ent back to me. Finally talking to a real human they saw sense and made the refund. In total it took 8 months from purchase to refund. Today the parcel arrived back in the post! I'm going to bin it, it is so useless. Its easy to say "ha ha, stupid PayPal they could have saved themselves a fortune if only they had listened" but of course they dont care - their costs are what we users pay for. This incompetence is where your 3.5% (or whatever it is) goes. Anyway - key lesson - you will get nowhere with email, messages, online chat etc. You must speak to a human to get it resolved.
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