We process lot of orders through our Miva Merchant site and have been having a high rate of PayPal transactions that were either timing out or taking too long for PayPal to process which is resulting in incomplete orders. Some PayPal customers have emailed us saying they received an error message "...saying PayPal was taking longer than expected to process the transaction and if they did not receive an email order confirmation to contact you..." We average 3-4 PayPal orders per day and one out of ten or fifteen fails to complete. We've used the same settings for at least 2-3 years and no changes have been made on our end so I doubt it's a settings/URL issue. While we still get the PayPal payment, the invoice doesn't close out. Consequently the order confirmation email usually sent to us and the customer is not sent, which leads them to believe that the transaction was bogus or fraudulent. Someone once told me that this happens when there is a delayed response from the PayPal servers. Regardless of the cause, I don't believe that I can be the only person experiencing this problem. Does anyone know why this happens or what can be done to fix it? I'm getting tired of explaining the situation to customers and figure there should be some kind of fix available, either with Miva Merchant or PayPal, or at least a better way to handle it so the business doesn't look incompetent. Thanks, Scott
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