We are trying to determine why some of our transactions say 'Ineligible' for seller protection. Have called and spoken with PayPal and they say that they are eligible, even if it says ineligible, but this just doesn't sit right with me. The only difference I can see between the transactions that say eligible, and those which say ineligible, is that the eligible ones are for buyers who have verified their paypal account. The ones that say ineligible seem to be for buyers who have not verified their paypal account. I can't see anything in the "rules" about seller protection concerning the buyer verifying their PayPal account, but does anyone know whether this is the reason why we are seeing the ineligible status for some of our transactions? And if so, are we still eligible for seller protection if this is the only reason why it is saying ineligible?
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