Had a similar problem. Unfortunately, Paypal was no help at all. I was supposed to return the item to China at a time when the German postal service had suspended all deliveries to China. Paypal wasn't interested and closed the dispute, leaving me out of pocket and with an item I hadn't ordered.
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short storey ordered a 6 ft nutcracker received 12 inch doll sent to resolution center. I kept getting the same answer mail it back which will cost at least $20.00. I esculated it to pay pal because I noticed this company doing this all the time to others making money for false advertising and taking peoples money. I recieved message saying today send it back to China by the 16 of Dec to day is the 10th of Dec It took 6-to 8 weeks to receive from China once recieved I will get my moneyback? It gives me know opportunity to respond except load my mailing label or cancel my complaint with in 6 days. Help
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