I suggest to call BPI customer service again and explain the issue. If that does not work, try mastercard customer service instead. Also, it is better to go directly to the bank branch where you opened your bank account, explain the issue and provide them with screenshots of the transactions (it is better if the transaction number are seen). How many days have already passed since the transaction disappeared?
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@RAGEbydefault based from the explanation of paypal to me, at first our authorized transactions are “pending” then when it disappeared this simply means that the merchant cancelled or void the transaction. That being so Paypal system already requested it to be voided by MasterCard and the bank that issued the card. Generally, the reversal should be adjusted by your card issuer in 1-14 days up to 1 billing cycle dependent on their posting policy on refund or reversal of void transactions. Do you still continue to call and follow up the issue to BPI and Paypal?
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@RAGEbydefault same! My issuer is also mastercard. I tried contacting them but i end up being redirected to BDO. However, BDO advised me to file a dispute (the process will take around 40 days for mastercard users to track where the money is). This kind of dispute is taken care by the bank and not by paypal. What did BPI suggested?
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@RAGEbydefault oh my god tagalog language is not permitted by the platform so my previous messages were removed haha sorry. So anyway, what is your card issuer? Is it visa or mastercard? I am also quite bothered since we have the same issue regarding getting our funds back
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