I sent a digital download to a buyer some days ago and now she has made a claim saying it was an unauthorised payment. This is the first time I have ever had a claim against me and I really can't understand what an unauthorised payment is. Is the buyer saying someone else used their account?
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I have a Buy Now button on my website but there is no notification sent to buyers to let them know what they have ordered is on its way. Is this possible at all please? Any help or advice would be greatly appreciated.
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