Had the same problem. I ordered a supposed life-like dog that looked and acted real so was obviously supposed to be colorful, mechanical, life-like and amazing and after 2 months received the worst plain white stuffed animal I had ever seen. I could have purchased a better one from the dollar store. They did the whole - I give you 20%, you keep item, ok? You no bad review. I filed a dispute with Paypal and told them that they expected me to ship the item back internationally to receive a refund and I was not incurred that expense and I felt Seller should provide me with a postage paid return address label and was told by a Paypal rep that I couldn't "have the item and the money". I don't have "the item". I have a piece of garbage. The reference I used was it was like I ordered a copy machine and received a paperclip. Its ridiculous. I don't understand how this is a "protected" purchase by Paypal yet its not covered.
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