Hi If you have proof of what you ordered and paid for and it differs from what they sent then irrespective of what they say ,they sent the wrong item so they are responsible for their mistake (scam). Hence it's their responsibility to get the item collected at their expense not yours. All you have to do is make sure you hand it to their courier and get a receipt of collection . Your not responsible for nothing else.
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Dont message paypal..call them and speak to the disputes team...have your evidence on file ready if they ask for it... the company is on fraud alert now so it will favour your claim.
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Dont message them .you need to call them..yes it's a pain but you can explain things better as your speaking to the dispute team and not the computer that filters the messages.. to be honest they knew nothing of the complaints on here as it's only a bit of software that monitors the community. I basically told them what happened..asked them to investigate and refund me under the mis representation act . If not I would involve the advertising standards agency and the financial ombudsman who govern how paypal solve disputes in the uk.. after checking my findings on various other selling sites they put this duo tongguang company on their fraud alert system. Dont even pay to return any products..tell the company to pay a courier to collect it..its not on you to pay return postage for goods you didnt order. I've told the company to collect their goods at their expense within a statutory 14 days or they will be disposed off. The whole conversation with paypal took 15 mins ...no hassle at all.
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Just had my dispute solved against these fraudsters..got my money back. I also informed paypal to look here to see all the complaints here and on other selling pages..over 2220 complaint collectively. PayPal have now flagged this company up as fraud and are investigating them.. apparently they are rife on facebook market place and instagram. I've also reported it to trading standards and the advertising standards agency. Hope this helps..
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