I have raised a dispute over not receiving the correct items ordered. PayPal has refused to pay me as the supplier showed the item was delivered by Australia Post . They have asked me to send there response of fraud to PayPal but there is no way I can as it is closed and unable to raise another dispute. This is the email I received today from Australia Post - what do I do to get my money back!!!!!!!!!! Thanks for your reaching out to us about the status of item LZ346468243CN. I can clarify this situation for you and advise you of your next steps. The last two letters in your tracking number indicates it was sent from China. They're one of the few countries that send us a digital record of the addressee and parcel details for customs purposes, so I'm able to confirm that this item was not the one you were expecting. The parcel with that tracking number contained toothbrush and the address details on the parcel were for a woman at a totally different street name and street number in Dee Why, 2099. The sender for this parcel is named in multiple enquiries we have from other customers who received a tracking number for an item addressed to a different person, so I believe this is a fraudulent transaction. I recommend you forward this email when you raise a dispute through the online sales or payment platform you used, or with your credit card company. Although this is frustrating news, I hope the information today is helpful. As this will now become a negotiation between you and your payment company, there’s no more practical assistance we can offer, but if you have more questions let us know and your case will automatically reopen so we can assist you further.
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