Hi, a couple of months ago, I bought an item via an Instagram ad that was targeting me for a long time. A hammock with a stand. I've decided to give it a try and buy two one for me and another for my friend. I paid USD 66,58 using Paypal (since I knew I could be secured in case of a scam), with the following order summary: [50% OFF Today] ultimate comfortable leisure hammock--come with stand×2
As with any item from China, took a while until I received the product. To my surprise, when I received was just 2 pieces of Fabric. *Without* the stands, which basically was the reason I bought the product. Together with the fabric, a paper "In case of any problems, contact directly xxxx @ xxxx ". Which I did, saying that I've received the product with missing parts. They replied by offering 10% refund and without mentioning the stand or saying they're sorry or something. What I could do, was to send the fabric back paying for the costs myself (which would be around USD 20). I replied it that makes no sense to use the fabric without having the stand, so I would like to receive the missing parts. Long story short, they offered up to 30% back, without mentioning the stand once. I told them I would open a dispute with Paypal. Looking in Paypal for the seller info and googling "Michael <removed> PayPal" I saw there are tons of similar cases with this same seller. So, I thought that would be an easy one. After having the discussion with the seller through the PayPal platform, I escalate it and requested a 90% refund (to avoid having to return the pieces of fabric I've received). Being a professional who works in one of the biggest online marketplaces worldwide and fighting against scammers & bad intentioned people every day, I believed that PayPal had the same intention as me, and scammers "shall not pass"! After 2 months of waiting for disclosure, I received the message that PayPal denied my claim because of insufficient information. What information do they need? I could have been asked for it! I noticed that the scammer was smart, since in the order summary for PayPal since it is long enough, it trimmed "with stand" from the sentence. This story makes me so **bleep** since I hate from the bottom of my heart those type of people who tries to take advantage of others. The option to use PayPal was exactly to feel safe, which is not the case. Next time would be safer to buy using the credit card directly.
My question to you guys, is: How can I move this forward since I cannot reopen the case? Thanks for your time and I am open to answer any question to make this clear. Edit: added scammer name to the title to help other to not get fooled by this scammer
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