Exact same problem, unable to transfer my money which I need ASAP. Page keeps refreshing when try withdraw and in Wallet asks to verify identity, then click on verify and says it is verified, click on "done" and back to square one. Cannot access own money, that is a serious problem for any financial institution to have. I do hope they are on it as without my funds arriving in my bank account on time this disrupts my plans big time. I cannot use a phone app as no mobile service here. Just hope it is fixed today.
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