I'm slowly going insane! It's this extra level of authentication that PayPal has installed. It seems it REQUIRES one to have a mobile (cell) phone! I have a mobile but it's very old and doesn't take texts (yes, that old!) I refuse to get a new one and the only number that PP has is my landline. This new system gives my landline number but nobody ever uses it. So I started phoning the help line. In all, I've phoned them 5 times and the first 4, the advisor assured me that 'someone' from technical would ring me but nobody ever did. I rang them just now, about an hour ago and this customer service lady was much more helpful. She told me they had a 'pile' of complaints about this. But it this be so, why are the technical department not doing anything about it?!!! It's just crazy. One person I spoke to actually told me my only solution was to get a mobile phone! Why should I buy a new phone and learn to use it just to access my PP account! Happily, my account balance is at zero just now but that's beside the point. I've been a member of PP for years and years and am outraged that the company should shrug me off like this. When they thought up this idea, somebody somewhere must have known that this protocol wouldn't suit everybody but they built no alternative method into the system! FYI, I am now 80. I have been very computer literate in my time. I've set up forums and websites and been able to trouble shoot on my various computers since 1998 but retired from it all about 5 years ago. The old saying "use it or lose it" is very true as I've now lost about 85% of my computer skills and knowledge which is why I am unwilling to get a mobile phone. Why don't PP take this into account? Why don't they value their old, long standing customers like me? I am so disgusted. I feel like I'm considered a dinosaur and have a label on my account saying "this person is non-compliant. Do not engage with her"! PLEASE PAYPAL, DO SOMETHING ABOUT THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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