When I tried calling Paypal it was just a robot saying that due to COVID-19 they don't have customer service, goodbye. I've often had severe difficulty reaching any Paypal staff.
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Also, I'm 99% sure I added my new phone number to my profile but for some reason it was gone and reverted back to the old one. This is weird. Even though I fixed the issue myself, I'd still like Paypal to address this.
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Change your account password many times in a row. At some point you might be accidentally let inside your account and you can add your new phone number. Worked for me. Paypal still hasn't resolved this issue, but at least I managed to access my account without a text message. I'm very disappointed in Paypal about this.
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