Here is my experience. I ordered something online. It was shipped UPS and I was provided a tracking number. It was shipped and delivered. But delivered to a different name and address in my city. I had this issue as well but upon talking to UPS about an “intranet form” and finding out such an animal does not exist. I did a little more research and spoke to a PayPal CSA. An intranet form you get from USPS. Apparently it’s a USPS thing not UPS. For UPS I went on their website and emailed their customer service(I had already opened an investigation with them) and requested verification that this was delivered but that it was not delivered to me. They sent me an email with in hours asking for a little more info and I sent them what they wanted and went to bed. Next morning I had the email in my inbox. I called PayPal back and referenced my claim number for the case I started against the scammer. The CSA asked me to send her the UPS email and before our call ended she sided in my favor!! The whole process from purchase to resolution was 5 days. USPS = intranet form. UPS = email from UPS that says yes.. package was delivered but to a different name and address in your city. Apparently scammers are stealing legit tracking numbers and providing it to the person they are scamming.
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