I have this SAME issue where I selected the Pay In 4 option, it timed out or something, my money was authorized by PayPal but the merchant has no record of my order. Additionally I have a separate Pi4 issue where I purchased something on the evening of the 29th, but decided to pay it all off the next day. I paid the full amount it asked for not thinking about my down payment, and now I've overpaid for my product by 25% but the merchant doesn't have it. I have nothing nice to say about the PP CSA that cut me off mid-sentence and sent me to a closed department after waiting HOURS to talk to someone.
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