Here is a brief story of my purchase I ordered at the end of August a phone from a german company, Sotel.de, which was supposed to ship a XIAOMI MI 10 dual sim. The phone arrived but was single sim. I contacted the seller and he said that it was my problem, I had to change by myself the firmware and buy a special simtray from china! This was absurd. I took even screenshots of his seller page, where he was stating that the object was dual sim. Of course, after I reported him, he rushed to delete the page. And guess what? The seller couldn't receive emails... Well , I contact Paypal, and finally we can discuss the issue there. Basically the seller refused the return at the beginning, but at the end he had to accept. I pack my phone and ship it... https://www.youtube.com/watch?v=v-frkeCl_SY&ab_channel=SeanEamonCappone And after two weeks, after paypal asked me to escalate my case, I receive this wonderful email from sotel! He is claiming that I have been scamming him and he was reporting me to the police! The trick is done! Another seller that doesn't want to get returned items after misleading customers. And after 2 months, 2 months! where PayPal has been pushing forward, 3 days at the time, my case, I receive the decision that my case has been closed in favour of the seller! This is crazy. Now PayPal doesn't answer the phone. I have been trying since september to call them but it seems like their call center are closed. After a long wait you get redirected to the London call centre where an automated message tells you that the offices are closed for a bank holiday and they will open again on september the (something, I don't remember). How can I protest for this decision? I ended up losing the money, the phone and the shipment costs. I'm super angry Thank you
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