After much back and forth initially with Keidson and then with Paypal, I received a full refund (this is for a smokeless firepit that was advertised on FB - they charge you for a large one then send a miniaturized version). I think the key was making the complaints official both with the FBI and in my case, Canadian Consumer Protection. This scam from Keidson has been done hundreds if not thousands of times and most people eventually give up and accept a minimal refund. I refused to accept that as i did not receive what i ordered. When this happens, the seller is clearly at fault and you need to push back hard to get a full refund. What's upsetting is that Paypal let this go on for so long and makes me wish we had other alternatives for online payments.
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