Adding to this thread, because I am in the middle of this too, but for an item ordered from their website kesrtob.com for two sun shade canopies. The company on paypal is CB CO.,LTD. I ordered 20x20x20ft and they sent ones that are aprox 12x12x12ft and are inferior material and corner sewing when compared to the item photos on the site. I tried regular customer service first and they offered me a discount. Eventually I filed a dispute with paypal. I should have done that first, however, it is not resolved yet. At this point Paypal is saying I have to return the items to China to get a full refund. Paypal has a program where they will reimburse for up to $30 in shipping cost, but requiring to send the product back to China when it said on their web page that they shipped from the USA (and my package was shipped from NY) is frustrating. I wanted to post so that anyone else looking at Canopies from them in the future may avoid the pain.
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