Until you see your refund in paypal stay on them, i got that email too and it took about 3 weeks after that email and more back and fourth with paypal and those crooks Shenzhen Haizhide E-commerce Co., Ltd...
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So after a little over 40 days of back and fourth with Paypal and the scammer i got a full refund without returning anything, These things are going in the trash.
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If you are in the USA you will need to go to this site and file a complaint The Internet Crime Complaint Center (www.ic3.gov) when you do save a copy and send it to paypal, it should help
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