I would again recommend anyone affected by this company to file a BBB claim against PayPal. I did and received my money and return shipping fees back. As part of my claim I also asked them to cancel this scam vendors account but they are saying due to privacy concerns they can’t share that with me. I just received PayPal’s response and they are still not taking any ownership and are still defending the seller. Although I got my $ back, I still plan to continue fighting PayPal on cancelling this sellers account.
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I just wanted to share that I’ve been dealing with a very similarly frustrating situation with PayPal and this seller. My issue started in May and I believe I just now got it resolved today or at least mostly resolved. For anyone doing a Google search, this company now goes by even another name:Zephyr Network Limited. I ended up having to go to the claims process but unfortunately this company has figured out how to beat the system by sending a fake tracking number of some bogus item they sent to someone else in my same ZIP Code. I had to file a complaint with the US postal inspection service which I didn’t even know existed. That intern resulted in this scam seller sending me some other crap product that clearly didn’t meet the ad specifications. But because I had already escalated through PayPal there was no way for me to fight it. But they thought wrong. I then began working with PayPal through social media and was able to get an email address to which I have responded to relentlessly. PayPal clearly has not done their due diligence and they are just as much at fault given the pages and pages and pages of complaints on the seller. I finally had enough earlier today and filed a complaint with the Better Business Bureau. Within just a few hours I’ve already received word thatPayPal will be refunding me my charges. The only thing left outstanding now is to get reimbursed for my return shipping cost which PayPal has already submitted in writing that I should be able to get. I just need to get it back. Do not give up and do not let these imposters or PayPal wait in the situation.
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