I previously posted that I was taken in by this scam and very frustrated by PayPal's lack of help. Just wanted to post a very positive update, as PayPal has suddenly stepped up and done the right thing. As others have recommended I tried to speak to someone on the phone; however, I never got through (giving up after a very long hold time). Then today, out of the blue, PayPal refunded my full $24.98. I'm not sure what changed their mind, as I had no communication from them after they initially told me I needed to return the item and provide a tracking number. So, just letting you know that they may be finally aware they need to deal with this, and I hope you have the same success if you continue to push this with PayPal. Thanks and good luck!
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I have had exactly the same experience. Very unhappy with PayPal's failure to address what is obviously an intentional scam. I was shipped a few flimsy pieces of wood in a flat mailer (which, by the way, was postmarked from New York State -- not China). Paypal's "resolution" to this issue is that the seller will refund my $24.98 only after I spend $27 shipping the pieces of wood back to China. In failing to address this, PayPal is clearly aiding and abetting the seller's fraudulent activity. The seller (working with someone within the US to cut down on their shipping costs) sends some scrap wood worth a dollar or two, but collects $24.98 for what is represented as a large, full featured lap desk. They agree to offer a partial refund (first $9, then $12 when I pushed back). They are aware that most people will accept the first or second offer, so they profit anywhere from $10 to $12 dollars and can continue taking in unsuspecting victims. Just venting, as I am doubtful PayPal will step up and do the right thing here. Incredibly frustrating that they tout "Purchase Protection: Protection you need, peace of mind you deserve," and they then fail to step up when they are assisting in an undeniable fraud scheme.
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