I filed a complaint against a seller and that case was denied based on the fact that PayPal apparently received shipment tracking from the merchant confirming the merchandise was delivered. I have not received this shipment regardless of what the "proof" PayPal received from the seller. I would like to see the "proof" so I can follow up with the ground delivery company that was supposed to have delivered my merchandise since PayPal is apparently washing their hands of this situation. I would assume under the Buyer Abuse policy, PayPal would want to track sellers like this when they are fraudulently using their service and skirting the cases because they are sending PayPal bogus tracking information that PayPal will not follow up on and will just believe the seller. I received a notification from the seller, the shipper CHINA POST, doesn't do ground transportation in the U.S.A. so when they say they "shipped" the merchandise, I am not sure where they "shipped" it and they will not return any of the eight emails I have sent them. A U.S.A. based ground transportation companies should have records of the delivery, the CHINA POST "proof" is not an official record PayPal company should assume is correct. The merchandise weighs approximately 200 pounds so that might even be easier to track down since it would require special handling. I can provide a picture of the merchandise and the receipt of what I purchased and everyone will see the model numbers match up. If PayPal is not going to help protect their customers from Buyer Abuse, they can at least provide me with the so called "proof" and I will do it myself since the seller knows PayPal will not do anything. Does the community have any advice?
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