Paypal's judgments have become rather irrational and callous lately. And have become difficult to contact to sort out their blunders, which is what I'm trying to do. I successfully made 2 " Significantly different to how it was described" claims earlier this year and was able to claim back the postage back to China with tracking. I bought the Austpost postage label online. There is a "Request return shipping refund" link in each transaction's details in the Activity section. Although a 3rd claim dragged out for 3 months, all look well until a few days after uploading tracking information. I received an email saying, "The case was closed in the seller's favour as you didn't respond to our request for additional information." WTH!
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