My dispute has been going for over a month now - and PayPal has been xxxxing useless! Every time I tried to answer one of their emails in the resolution centre, I just went round in circles. Bichu finally offered a full refund including shipping fees. BUT they would only refund on receipt on the useless piece of junk. And PayPal would not go any further in the so-called 'Resolution Centre' until I listed a postal tracking no with them. So, $23 later, I sent off the 'puzzle', and now have to wait until Bichu receives the item before getting my refund. And I also had to go to a different area in PayPal to try to get a refund for my postage! PayPal is certainly not looking after the suyers, only the sellers, many of whom have a very bad reputation. Any disputes I have had through eBay have been resolved within a few days, and money deposited into my account. PayPal needs to start protecting the buyers, it's part of the terms of agreement, and they are failing miserably. I hope you have better luck than I am having. My purchase was through an ad on Facebook, so I think they need to look into this, too.
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