For those saying what number to call - Contact Us / Disputes / Dispute a payment (or any other option) / Call us. You get given a one time passcode with the number to call. 0203 901 700 (UK)
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I fell for the facebook ad too for the multifunctional table and received a plate stand. I opened a case straight away and uploaded pictures of the 'alleged' product and what i received! Similar to what people have said the 'company' said they would refund me once I returned to product. After reading the thread I was concerned they would claim they didn't get it or it was a false address. The return address the seller provided on the dispute was part Chinese, and the only option was to upload tracking or close the case, so RANG Paypal on Friday (16.10.20), they gave me the English address associated with the account, assured me that once tracking was uploaded they would refund regardless of whether they claim to receive it or not. And that you can be reimbursed for postage up to £15. Couriers were quoting silly money, but Royal Mail (I'm UK) International Tracked and Signed was £12.15 (Large letter). I posted on the Saturday lunchtime and uploaded tracking information and had an email this morning (19th) closing the case in my favour with full refund and also an email saying my postage costs have been approved and reimbursed. I also made the agent away of this thread, which he said he would escalate. Granted I have spoken to Paypal agents in the past and this one (Aidan), was one of the most helpful i've ever encounted. In the past, not so lucky! Stick with it folks and keep pushing. Good luck all. Moral of the story, I need to stop being a sucker for targeted ads!
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