Long story short, the buyer chose to return the item back to us after using and damaging it (photos were provided by the buyer), we had no option to choose to either accept or reject this as all paypal did was asking the buyer to return the item. The buyer finally decides to send it back and provided a tracking. But all paypal gave was 2 days for us to click on the I've received the item button. The package was returned from another country, it certainly won't be able to get returned successfully in 2 days time. There is only one option for us to choose, which is the receive the item button. We tried reaching out to paypal too, and it seems that nobody is working there because it is impossible to even speak to someone or get anyone to get back to us on the smallest issue we had. It also says that If we don't hear from you, we'll confirm the delivery using your buyer's tracking information. It seems that paypal is not giving us any option to choose when it comes to dispute. What should we do?
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Hi Guys, I had a buyer filing a dispute for not receiving his item. I then came to realised that this exact buyer actually actually sent in two emails to us, wanting to cancel his order just days after his order was shipped. We were not aware of this as it ended up in our junk mailbox. This buyer then filed for a paypal dispute, claiming that the item was not received just few days later. We then responded on paypal, updated his order tracking status and informed paypal as well. However, just few days ago, paypal refunded in favour of the buyer and told us that our evidence provided was not enough. We provided paypal with the order tracking details (with link), shipping label, shipping order invoice as requested. They did not even attempt to call us before deciding to proceed with the refund. Just two days ago, after i found out that the emails from the buyer was in the junk box, i emailed him immediately, telling him that we would be investigating this case and as the tracking status shows that the item was indeed successfully delivered, we told him that we would take any action required against him if we were to have proves that he indeed received the item. He then admitted to receiving the item earlier on and asked how we should resolve this issue. He then stops responding after this. Paypal wasn't responsive as well in this, i had left messages, emails to them but nobody is getting back. The case was already fully refunded back to the buyer and the buyer got his item way earlier but chose to try his luck with refund. He got lucky this time as it was not a small amount. I had also tried to appeal the case and got rejected. How should i contact paypal so that we could get back our company in this case? The buyer already admitted to receiving the order but paypal chose to listen to the buyer and refunded fully...
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