I have similar situation. I ordered a garbage can. I was shipped garbage bags. (omg wtf). I have 180 day to open the case. It still hasn't been 180 days but my case has been closed. They closed my case without using the information I sent them and without getting more information. I replied asking why and now the message just says "The case was closed as this transaction is ineligible for PayPal Purchase Protection" without explanation. I went to send a message in the resolution center at 4pm. They responded at 11:30 pm and then disconnected and closed the case. I will no longer be using PayPal.
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