Channel seven and nine in Australia love to hear about businesses not doing their job and people getting ripped off. Perhaps there’s a Facebook group? Or one to get started?
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Same, bought a laser burner, a dodgy plastic phone holder arrived, now I have to pay A LOT of money from Australia to China because Paypal won't enforce their own policies. They used to be a reputable company but if they don't fix this scam that is obviously everywhere then I'm no longer paying anything through paypal nor will my next business.
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Same thing has happened to me, I paid through a debit card though. I don't want Paypal to pay anything I want the seller in China who's obviously one of many scamming people to pay the price of postage if they want the dodgy piece of plastic they sent me and then sent me over 25 emails denying it or offering me various amounts of refunds. Wow if I did this in Australia Paypal would dump me as a seller in a heartbeat. Am going to cancel my Paypal account if they don't hold this seller accountable.
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I not only had Paypal side with an obvious fake seller and force me to pay to return the wrong item (cheap piece of plastic) which will cost me as much as the refund I would get. I've seen so many people have the same issues on forums, especially from China atm. I didn't even mind it turning up over twice the time the said it would but when it turned out to be nothing like what I'd ordered they then sent me over 25 emails trying to bargain with me offering to give me various amounts of refund and letting me keep an unwanted dodgy phone stand. Paypal decided I should have to pay for the return of the item and this seller gets to keep doing this dodgy stuff. I'm going to cancel my Paypal account if they don't rectify it!
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