Amazing news and perhaps hope for the rest of you: I finally received a partial refund of $33.82 from an initial outlay of $61.50! The money was sent by Tainze. It's not the full refund that I wished for but it's better than nothing. Maybe all the pressure that many of you have been putting on Crogreat is paying off. I sincerely hope so and that you all get some or all of your money back.
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It's interesting how the amount of refund they offer varies between 33% and 75%. I have been offered 55% and accepted. I wanted to return the 'telescope' but they advised against it as it would cost me $20 in p&p (I'm sure they also don't want it back either as it's useless). They said the money would be back in my account by between 3-12 days but it's day 20 and it's not there. I've written to them again and they've made the same promise. It's amazing how quickly and politely they reply to emails asking for patience and apologising for inconveniences, but it's never the same person who replies giving the impression that this is a big operation. My view is that it's one or two people sat in an office using different names deflecting complaints in the hope that we'll all give up in the end. They are probably right. Sadly, I'll never buy from China again either. A shame how a few crooks can tarnish a nation's reputation.
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