I am having the same problem. I have had multiple problems over the last few months, and every time I try to contact them, I can't get through. It's either glitched completely and won't work at all, or it switches people every time I hit the send button. And it's been this way for months. I have 2 open disputes that have gone absolutely nowhere. Why can't they just hire people to at least answer their phones?? It's not that hard!
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