I have a problem and this has happened more than once. Some buyers file a dispute for my digital items/services and then when I want to fight/respond to the case, it asks "Choose your return shipping address". What do I do in a case like this? It wont let me proceed without selecting my address!(see image below) My address is irrelevant because the item was not shippable. It was a service. This has happened more than once. Is there some sort of setting in my PayPal account that needs to be changed so that the transactions are set to "non-shippable digital services"? This is quite frustrating.
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