I began to use Paypal in the beginning of October 2020 for my ebay sellings. I received 47 orders and delivered all of them via DHL Express' (except 2 packages, they are delivered with another signature required post services) signature required postal service. I received positive feedback for all of the orders and I have over 95% positive feedback rating on my ebay account. I have "zero", "0" disputes, did everything properly and they permanently limited my account in the first week of 2021. First they temporarily limited my account and asked me for some required documents on the 3rd week of December. I responded to every question clearly and submitted my documents. Then my account get back to normal. Naturally I went on my sales as there is not seeming a problem as I am sure about what I am doing . I am keeping all the documents of my items like receipts or shipping documents, proforma invoices etc. Then after a week or so they temporarily limited my account, the second time, with a similar question. I thought that this is something routine that I should do whenever they asked. I even asked Customer service if they need me to upload documents of my sales periodically. I am pretty open to doing it as a routine but ı am not seeing any tab or a page to do it unless they ask me. I was quite naive. Anyways as I am naive to think that this is something normal being asked these questions, I submitted my documents for the second review by expecting my account would get back to normal soon as I did it before. I went on to receive orders during this reviewing process and even shipped them. And finally I got an update telling me that my account is permanently limited. I try to reach them via message center by chatting like I was doing before for my questions but I realized that they even restricted the options of usage of message center. This is another issue which is quite arrogant and unethical. To try to restrict your users by pressure and lack of dialogue. I wonder how they decide in two different ways for the same reviewing process. Once they decide everything is normal. Then they did a second temporary limitation and permanently limited my account. As I am doing everything proper, digitally, visually, physically documented and recorded I find this decision quite amateur and overlooked. Whoever made this decision should re-inspect my actions. I am pretty sure if you really (I mean really) check my actions properly, you would be surprised how this permanent limitation has been decided for a user who made everything right. As a seller I am in ebay's new "authenticity guarantee" program, that guarantees for buyers to check their items by their professional authorities and inspectors to confirm if the item is authentic and they receive the shipping first to their investigation service then they ship to the buyers address. this something new and they do it free for now which will be extra cost soon for buyers if they would like to use. The reason why I am telling this is any item I am selling has receipts from official retailers and all of my shipping delivery proofs can be seen digitally from DHL's official website too. For a new potential user who would like to use your platform or for your current users, your policies or the actions you did for your honest users is ruining your image and creating suspicions about your business model. Whoever made this wrong decision about my account should be aware that any tool they use to check the accounts actions must be double checked, manually or more wisely. I don't want to be offensive, as an individual I have to have the rights to criticize and advice. Human can do wrong actions and robots, softwares or any trusted system you used can do too. You have to be more specific to define me what is wrong with my account. You can't just cut the ties while I was still shipping the received order when you were reviewing my account to not to aggrieve my customers. You basically had me to lost my fund for shippings, lost items without being able to receive the funds even though I provided great service for my buyers but you are just detaining my funds for security purposes which is not needed as I did nothing wrong, without zero dispute and having positive feedback from customers. People (like me) are doing plans for their growing businesses. If you really care and want your platform to be trust based, you should know that this trust must be mutual. I didn't behave abusive to you or to my customers and trusted you based on your platform. If I knew that you would do something like this even though I record everything properly and did nothing wrong I would think twice to trust your policies. I am going to seek my rights in every platform. You can't just say "by confirming Terms and conditions etc..." These words or the agreement can't justify if you do something wrong or if you control this market with your extended power. What is wrong is wrong, you can't be the only reference by your own algorithms or references. You are not bigger than "laws". You just let me to sign up your platform, I used for receiving payments, you took your fees in seconds (I have no complaint a service fee must exist for sure) but when it has come to pay off you just behave like you are the only one who deserves the best things upon your own references which points out your gain only, primarily. You even let me receive payments when you were reviewing my account and aggrieved my innocence, my goodwill indicated behaviour while I was still shipping buyers orders and then suddenly you kept all of the received payments even though my actions were still responsible. I behaved more professionally then you to keep my customers' rights and try to provide good service. I want my issue to be re-inspected by someone who "really" has mission awareness and is aware of what he is really doing. Check my documents carefully and if you have anything that needs to be explained or needs further explanation you would ask me before you decide what it is. If you can't figure out or think that what is the relation about my documents and the transactions (especially if the document) is not english you can't just think of that the document would be wrong or non related. This is what I am suspecting about. I have good reasons to complain about what you did, because it is totally wrong. I request a re-investigation about my account: PP-L-255785517348 And sorry for the long post and sharing big images, but as you don't contact properly I had to share these by expecting a representative to look for the details. my recorded payments, shipping proof links, related ebay listings feedbacks by customers my DHL express shipping documents, proforma invoices, all delivered to customers already my receipts of products, purchased by me from official retailers, these retailers can be clearly seen brand's official websites too
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