I am facing the exact same problem with two other companies, Ario Trae. Sent me an item that is not what I ordered. Posted a case to PayPal, and they sent the Delivery ID to PayPal. Totally different Item received is just a dumb phone holder worth 3 dollars, less than 10% of what I ordered. PayPal contact them again, and now, Paypal says I must return the item, pay for shipping to them, and they will only refund when they receive the item! Hello, PayPal! This is a Scam Company. And you seem to be in Cahoots with them. Gosh. Anyone who knows how to resolve this? Yes, is a China Company.
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