I've actually had a very quick response from a PayPal customer service representative about this with confirmation that the payments have been cancelled. I don't know who is to blame but I'm going to be wary of using the x3 payment spread option again. PayPal say the cause was the retailer not 'responding', whatever that means but I suspect the retailer who I also contacted won't be so quick to accept the blame. Some sort of IT glitch I guess and whatever the cause I could have well done without this hassle.
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A retail online purchase did not complete after opting for x3 month free payment option. Not chosen that option before and now wish I had not. The PayPal x3 set up seemed to go OK but when I was returned to the retailer's web site the checkout still showed my basket and no indication the purchase had been completed. I tried again and the result is I now have two identical payments marked as 'Pending' ready to be debited to my bank account and presumably the others next month and October to come as well. There's no option to cancel either payment in my PayPal Activity tab when I click on either transaction either. What to do? Ideally I want to cancel both pending payments and the whole x3 arrangement, get confirmation of that and, preferably now not use PayPal at all for this transaction at all as there the retailer offers other payment options.
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Finally sorted this ludicrous matter out via the telephone using:- 0800 358 7911 (UK). Automated system then eventually received a callback from a real person. Still took some time to fix the issue - they actually had my correct landline number so its an even bigger mystery as to why I have not been receiving the four digit ID code telephone call required to login. But the customer services guy added my mobile number to the account and I can login now with a text message prompt instead. What I do not understand either is that my expired debit card, the reason I needed to get into my Paypal account to update to the new card, was not now listed or recognised. That is even though once I'd managed to login in there was a notification on my account to update my old card's information. However the new card is the one Paypal now has listed. How on earth did that happen? I've not been able to get into my account for two months - I couldn't update the card information because of that so how did they have my new card details? Weird.
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Wish I could help but as far as I can determine the only way to sort this out is to go through the torture of trying to contact PayPal by telephone. There does not seem to be any other solution as all the other contact options require you to be signed in. Doh!
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No not yet. I've been told by other users that customers had warnings of this before the new system was bought in but I received nothing before the first prompt to update my almost expired card details. My theoryabout that is that they may have informed those who sell on eBay but those, like me, who only buy they seemed to have forgotten about.
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Still the same for me. I'd hope the wallies who invented this merry-go-round might have fixed it by now but no. I've just tried to log in again and the same thing. There's only one option to login (unlike what it says in the "Help" pages no email or text options to receive the needed code) and I get no 'phone call. Then I went to the other ways of contacting Paypal pages and tried the Message option.................................which to use you have to be logged into your account. Incredible. Really I think the 'phone option IS going to be the only way to resolve this. Also what needs to happen is somebody from Paypal actually monitor this forum and pick up and deal with problems like this. It has been weeks since this thread was started and absolutely no response from them. All I've had is another prompt to update my card details "...which you can do by logging into your account.......". I'm not sure whether to laugh or cry.
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I thought I was getting somewhere going to the Security page but after a catchpa I hadn't had to do before again I had the message that PSD2 Strong Customer Authentication is required...................................................... The thing that really pushes my buttons is that page has a "Confirm by a different method" option that doesn't actually provide you with any different method. Who thought this authentication system up? It is unfit for purpose. EDIT Beyond a joke. I was asked to take a survey by Paypal when I came here so I thought it might provide a means of communicating my annoyance and thus get something done. Finished the short survey, submitted it and received an authentication failed message. 😩
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Same here for me. It is completely ridiculous, even more as you can login here and post using the Paypal account username and password. I'm not a robot, it really is me. 😛 I guess the only way to get anything done is to revert to old technology and use the 'phone, contact Paypal customer services and see if they can sort out whatever the problem is.
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The absurdity continues. When I came here to the community it asked if I wanted to login in again using my Paypal account. So I used the new password I'd changed to yesterday no problem. I thought if that new password is confirmed working then I should be able to login to my account. Still no - I'm getting the 4 digit prompt for a telephone call that just never happens. But there's also a use other means option; so of course I click on that and and taken back to the same login in screen again. You can not message them directly because to do that........................you have to be logged in to your account. This is getting to Kafkaesque levels of absurdity where it appears you can not login to your own account because they can't tell if it is you or not without you first being logged into your account. Do you see the problem Paypal? If the telephone number registered is no longer valid or has been changed using a system that requires you to be logged in via that number which may well be the very thing you are trying to update is pretty dumb.
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