I am in the same boat. No justification. They are looking for a class action having a community that shows their resolution center and policy for follow-up can be proven to be inaccurate. I am now going to my credit card company and reporting the bogus resolution and also do not feel that the guarantee is what they advertise....hence false advertising. They dont let you follow up or reopen cases even if you can prove in their error. I did investigations and they never investigated the tracking which resulted in financial harm to me and being new to this forum, obviously many others.
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