I filed a dispute with PayPal and was told they would contact the company and the company had 10 days to respond. The company responded on the 9th day so PayPal closed my dispute. The company’s response was that my shipment was on the way and when I clicked on the link in the response it was all in Chinese so it could’ve said anything. I finally called PayPal’s customer service number after 30 days went by and I hadn’t received my order. They reopened my claim and finally refunded my money. A couple weeks later I received a little, cheap, hard plastic dog from this company that a carnival wouldn’t even give as a prize. This company is laughing all the way to the bank. Do not do business with them. If you got an order confirmation email from this company when you placed your order you can reply in that email, but I never got a response when I did that. There was also a link in that email to check my order status, but when I clicked on that it said “404 error, page not found”. That was my first clue that something was amiss with this company. When I filed my first dispute with PayPal I sent them a screenshot of that error message, but they still closed my first dispute. My advice is to call PayPal’s customer service and file a complaint with a real person. The gal that I spoke with was very helpful so I can’t complain about that. I think that was the only way I was able to get a refund. PayPal’s resolution center was of no help.
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