OK - I have personally just gone through this.... Leave your message in teh resolution center chat window... leave every detail you can think of, and what refund you need to get. They seem like they are never going to get back to you , and to be honest... no one reeeallly has got back to me... they must be busy. Took about 6 days I thihk but i eventually got a message in my email tellig me they had looked at everything and decided to refund me. The point is, i know you are frustrated I wanted to throw the keyboard at the screen but then what am i gunna do, have to buy a new screen and pay with my paypal.... meh.. They will get to it in turn is my experience.
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