Hi, I ordered a thick cardigan from them via Facebook Advert, paid through Paypal. When it arrived, very bad quality, even had hole in sleeve. Plain packaging, no invoice so contacted them via Paypal to return item and needed there address, they would not give it and offered my £10 (it cost £31.00), 3 messages later and still no refund or address to send back I escalate to Paypal with the photos, not once but twice. Both times they came down on seller, this company's side and I cant return item or have refund. This is madness - you have consumer rights - I am happy to return item at my own expense, but no luck with that so am now taking it up with econsumer.gov, trading standards and my bank - its the principal, you expect to get same as picture but Paypal say picture of item is WOOL - so was what you received = no refund, no help. Having been a loyal paypal customer for many years I have now lost faith in them sadly. ADVERT item received
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