Since my last post the email I sent to the ‘invalid email address’ that I thought was sent and a was ‘active’ has come back ‘undelivered’. So how has PayPal managed to send money to this same address? Further advice appreciated.
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Really helpful thank you. I’ve established that there is an email still active so it’s a case of someone opening the email. I think this dog charity may be unaware of this email but at least you’ve helped resolve the issue. I now need to ask who manages their domain.
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Thanks for your advice. The ‘incorrect’ email is only incorrect because of the .co.uk at the end as it has a dog charity name that would not be used by someone else. So how can this money disappear? Into cyberspace? If there isn’t an email address to send it to why wouldn’t it bounce back and show unsent ? Any explanation appreciated. Lisa
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Thanks for replying. It shows money sent with a transaction ID, amount, email address (with incorrect ending of co.uk). PayPal can’t offer advice as no goods purchased. This was money sent to a dog charity but they haven’t received, previous money sent was received but correct .org was used.
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Does anyone have advice please. Money was sent to an email address that should have been emailaddress.org however it was incorrectly sent to email address.co.uk The money was sent but the recipient has not received the money. Where can this money be? Paypal are unable to resolve.
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I am unable to log in as the authentication code is not sent to my mobile. When I try 'use another option' it just goes back to the log in page.
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