Please don't give up, it's a long process but everyone gets there in the end. It's your money not theirs so remember that,don't let them win you earned that money,get angry and fight for what is yours. I went through the whole process,got refused then reopened.I activated return on us through PayPal, didn't really know what I was doing but found a contact us at the bottom of a page on PayPal where you could message them and they were quite helpful and I threatened the unilone with bad press coverage and contact my bank.the whole lot but wouldn't give up because they are scammers. I returned the dog t shirt, was only£9.25, took photos of package at post office and everything.I sent photos to unilone through PayPal and straight away got a reply from them saying they would refund. I got my money the next day Got the postage returned through PayPal but even if I hadn't l would still have posted as I would rather pay postal company money than let them steal my money
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