ActivityDateActivityDescription10/19/2020 Consumer rejects business' final offer (The consumer indicated he/she DID NOT accept the response from the business.)
Paypal representatives are not being truthful. They tell a false story.
1. As per Paypal approval I retuned the item.
2. The UPS representative made pictures of the item before it was shipped on August 11th, 2020.
3. The UPS store provided me with pictures and a letter describing that the package contained a guitar inside of a black case.
4. When the seller received an item, the seller made a claim that inside of the package was a black case with 3 bricks inside. The seller did not claim that it was a different guitar, the seller claimed that it was not a guitar inside at all, but UPS pictures tell different story. Inside of package was a guitar inside of black case.
5. After that claim I filed a case with UPS asking why when I shipped the package it was a guitar inside confirmed by UPS letters and pictures, but when the package arrived it was 3 bricks inside, as per seller.
6. UPS opened a case and requested the seller to present the package and bricks he claimed was inside upon arrival for inspection
7. UPS arrived to the seller residence on 09/17/2020 and the seller refused to present the package.
8. The seller is a counterfeiter and involved in the illegal scam activities on PayPal.
9. Before buying the item through PayPal, I made sure that my purchase was covered by PayPal buyer protection.
10. Paypal did not do proper screening of the seller and released funds before the item arrived.
11. I presented UPS letter and pictures of the item to PayPal immediately upon opening the dispute case.
12. Now i opened another case with PayPal ligal department asking PayPal to honor own buyer protection policy.
13. PayPal still has my case open with litigation department, not "closed" as PayPal claims to BBB. I provided to PayPal proof that inside of package was a guitar, not bricks. I have a letter from UPS. and pictures. I am still protected by PayPal buyer protection policy.
14. Conclusion: Paypal do not honor buyer protection policy. I want my money back 2062.61$.
PayPal representatives tell false fabricated stories. Anybody who read it remember YOU CANNOT TRUST PAYPAL. PAYPAL DO NOT HONOR BUYER PROTECTION POLICY. CRIMINALS USE PAYPAL TO STEAL MONEY FROM YOU AND PAYPAL HELP CRIMINALS.
I will get my money back, I have enough evidence to prove my case. PayPal, please hire honest people and honor your promises.
10/19/2020 Send Business' Rebuttal Response to Consumer 10/15/2020 Received Business' Rebuttal Response Dear Vadim <removed>,
My name is Byron with PayPal's Office of Executive Escalations. Your outreach to the Better Business Bureau was forwarded to me so that I can fully address your concerns.
I understand how disconcerting it can be to feel like you have been taken advantage of by a merchant. In these instances, it may seem like no one is on your side and I genuinely apologize for that.
A review of your PayPal account shows that on July 11, 2020, you sent a payment totaling $2062.61 USD for the purchase of a "Fender Custom Shop Heavy Relic", the Transaction ID to reference this purchase is 9V420198GT120802H. On August 2, 2020, you initiated PayPal Purchase Protection claim, PP-D-78941600, indicating the item you received was different than what your seller had described. In particular, the authenticity of the item you received was different from what was expected.
After further review, we are unable to close the claim in your favor. Specifically, after the merchandise was returned, the counterparty claimed you returned an item that differed from what was initially sold. Documents were provided that supported this claim, your case was denied, and no refund was issued. While I understand you do have information from the United Parcel Services indicating what items were shipped, due to the status of your PayPal account, you are not eligible for an appeal and are no longer eligible for the PayPal Buyer Protections on this transaction. If you wish to pursue this issue, we encourage you to contact your seller directly for resolution.
While I understand that this may not have been the resolution you were hoping for, I am glad I could further clarify PayPal's decision.
Please feel free to contact PayPal's Office of Executive Escalations at <removed> if you have any questions or concerns or if we can be of further assistance.
Respectfully,
Byron
PayPal Executive Escalations 10/12/2020 Forward Consumer Rebuttal to Business 10/06/2020 BBB Reviews Consumer Rebuttal to Business Response (The consumer indicated he/she DID NOT accept the response from the business.)
The person from PayPal provided false information.
1. PayPal denied my case again for 7th time 3 days before this response, and PayPal claims that it is being investigated.
2. I was sold by Mr. Griffin Devin a counterfeit non-functional brand name guitar.
3. As per PayPal instructions, I returned the item on August 11th, 2020. I have pictures of the item made by UPS store #3458 owner Mr. Richard <removed> phon[Removed. Phone #s not permitted]and letter confirming that I shipped to the seller guitar, not bricks.
4. PayPal is refusing to accept proof of the fact that I shipped the guitar, not bricks.
5. The seller was kicked out from eBay for selling counterfeit products. Paypal prefer to ignore it.
6. Paypay broke own Buyer protection rule.
7. I already mailed to PayPal litigation department letter with all evidence that I shipped to the seller a guitar, not bricks. I notified them that I plan to file a suit with Small Suit Court in Jacksonville, Florida.
8. I filed a report with Jacksonville police department Internet crime unit and there is an ongoing investigation. Case #20-611716.
9. Paypal promotes internet crime and abuse of law-abiding citizen by allowing criminals to sell counterfeit products and use PayPal as instrument of crime.
10. I demand PayPal to keep promises to protect buyers from criminals and reimburse me my 2062.61$. 10/06/2020 Forward Business response to Consumer 10/03/2020 Receive Business Response Dear Vadim <removed>,
My name is Richard with PayPal's Office of Executive Escalations. Your outreach to the Better Business Bureau was forwarded to me so that I can fully address your concerns.
It was my pleasure to review your concerns. I can absolutely understand your frustration, and the deep concern it must have caused while we adjudicated your claim. Not receiving an item for which you paid must have been very stressful, especially during these uncertain times. I have had the opportunity to review your concerns, and I am happy to shed some light on what happened.
Further to our telephone call on October 1, 2020, please find below details of our discussion.
A review of your PayPal account shows that on July 11, 2020, you sent a payment totaling $2,062.61 for the purchase of Fender Custom Shop Heavy Relic '59 Stratocaster. On August 2, 2020, you initiated a PayPal Purchase Protection claim indicating the item you received was different than what your seller had described. In particular, the authenticity of the item you received was different from what was expected.
While our claim process is generally fair and accurate, it is not infallible, and sometimes a claim is not ruled correctly the first time. That is why we have an appeal process where we can gather more information, if needed, so we can make sure the correct decision is reached.
The relevant claim has been re-opened for an appeal consideration as of October 1, 2020. Your case is still under investigation and we are unable to provide you with a final response at this time. We request that that you complete any outstanding requirements, if applicable, and PayPal will contact you with the outcome once decided.
I appreciate the opportunity to review your concerns, and I hope this response helps further clarify the situation.
Please feel free to contact PayPal's Office of Executive Escalations at if you have any questions or concerns or if we can be of further assistance.
Respectfully,
Richard
PayPal Executive Escalations
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