Hi there, we dispatched from Czech to US heavy order ca 90 kg and the customer did not cooperate with FedEx / he should confirm some form because of duty/. After two weeks was the package shipped back to us. We didn´t have free returns so we had to pay shipping cost double time /ca 1200 € /. We tried to make any deal with customer, but it was wasting of time. He is asking for full refund and I have no idea why we should loose 1200€ for shipping. who is right? thank you
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