I just received a note that Paypal granted me a full refund and said that I don't need to return the product. I don't know if one thing had anything to do with the other, but I had gone to the credit card co. that is linked to Paypal. I disputed the charge. To Paypal's credit, one of their assistance had mentioned that I could pursue with the credit card co. At any rate, it is resolved. I wish it hadn't taken so long, but it is resolved.
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