I see a common problem on these threads. I fell victim to falsely advertised goods, sunglasses specifically. When I recieved a confirmation for the purchase, I immediately noticed grammer errors on the confirmation notice. I instantly became alarmed and saw the confirmation notice lacked actual contact information, as did the website. I contacted the company right away via email, the only way they allow, and asked my order be cancelled (the confirmation notice says you can email to cancel your order). After no response for 3 days I had to threaten a PayPal dispute just to get a response. I was then told I'd have to wait until i recieved the items inorder to process a return. What a nightmare. When I recieved the items and asked to process the return it was nothing but a battle. I was told it was more worthwhile to keep the items and take a 5% return. I should give them away as gifts. I was even told it was a lot of money for them to refund! No matter how many times I asked for a full refund and a return shipping label, I was denied. I started a dispute through PayPal and have recieved no help. I tried an online chat, it was closed. There is no contact person to talk to to help navigate this diapute. I received an offer for refund if I returned the items and have to upload tracking information. It would cost $62 (in order to include tracking) and take 3 months to get to China. The main problem is part of the address isn't in English and I can't get the company to provide a fully English address. So because the conpany failed to process my cancellation like i asked, it is my responsibility to pay the return. I get scammed, have to pay the return shipping and am getting no support from PayPal. And now my dispute will get cancelled because I can't provide the response in time. I am beyond disappointed and frustrated with the lack of support for buyers. It seems PayPal has supported these fradulent sellers and no care is given to those of us that get scammed in the process. I have been a loyal PayPal user for years and can't believe this is the treatment I get.
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